Privacy Policy

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Privacy Policy

Privacy Policy – Fields Knitwear

Please read this Privacy Policy carefully before using the Fields Knitwear website (the “Website”).
This Privacy Policy forms part of Fields Knitwear Pty Ltd (ABN 51 005 648 993) Website terms and conditions. By using the Website, you agree to the terms outlined in this Privacy Policy.

If you do not agree, please discontinue use of the Website. Fields Knitwear reserves the right to amend this policy at any time.

1. Compliance with Privacy Legislation

Fields Knitwear complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and amendments via the Privacy Amendment (Enhancing Privacy Protection) Act 2012. This Privacy Policy outlines how we collect, store, use, and disclose personal information.

2. Consent

By using our Website or engaging with us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

3. Information We Collect

We may collect personal and non-personal information such as:

  • Full name, email address, phone number, and mailing address
  • Company name and size (if applicable)
  • Payment transaction details (via third-party services)
  • IP address, device settings, language preferences
  • Data from cookies, pixels, and analytics platforms
  • Enquiries and communications through our website
  • Order and return details
  • Competition or giveaway entries
  • Newsletter subscriptions or catalogue downloads

4. How We Use Your Information

Your personal data may be used to:

  • Process and fulfil your orders
  • Provide customer service and support
  • Respond to your enquiries or complaints
  • Communicate offers, promotions, and marketing
  • Improve and personalise your online experience
  • Comply with legal and regulatory obligations
  • Analyse performance and optimise our business operations

5. Marketing Communications

By subscribing to our mailing list or engaging with our site, you agree to receive marketing content from us. You can opt out at any time by clicking the “unsubscribe” link or contacting us at online@fieldsknitwear.com.au.

6. Third Parties and Data Sharing

We may share data with trusted partners and service providers for the purposes of:

  • Payment processing
  • Analytics and website optimisation
  • Marketing automation
  • Logistics and fulfilment services

We take reasonable steps to ensure third parties comply with privacy obligations and do not misuse your data.

7. International Transfers

If we transfer your personal information to third parties outside Australia (e.g. cloud storage or marketing tools), we will ensure appropriate safeguards are in place, consistent with Australian Privacy Principles.

8. Cookies and Analytics

We use cookies and tracking tools (such as Google Analytics and Meta Pixel) to improve website performance and user experience. Cookies help us understand visitor behaviour and personalise content. You can disable cookies via your browser settings, though this may limit site functionality.

9. Data Security

We are committed to protecting your data and take reasonable technical and organisational measures to prevent unauthorised access, misuse or loss of personal information. However, no internet transmission is ever completely secure.

10. Access, Correction & Your Rights

You have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request erasure of your data (under certain conditions)
  • Object to data processing or restrict its use
  • Request data portability

To exercise your rights, email online@fieldsknitwear.com.au and we will respond within 30 days.

11. External Sites

This policy only applies to the Fields Knitwear website. We are not responsible for the privacy practices of linked third-party sites. Please review their policies independently.

12. Retention of Personal Data

We retain data for as long as required to fulfil the purpose for which it was collected, or to comply with legal obligations. When no longer needed, we securely de-identify or destroy it.

13. Complaints

If you have any concerns about how we handle your personal information or believe we have breached your privacy rights, please contact us. We will investigate and respond promptly.

14. Contact Details

Fields Knitwear Pty Ltd
ABN: 51 005 648 993
Head Office: 9 Phillip Court, Port Melbourne VIC 3207, Australia

Office Hours: Monday–Friday, 9:00 AM – 5:00 PM
Warehouse Shop:
Friday 10:00 AM – 2:00 PM
Saturday 10:00 AM – 1:00 PM

Phone: +61 3 9261 1500
Fax: +61 3 9261 1588
Email: online@fieldsknitwear.com.au